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Exchanges and returns

A damaged poster, a mistake in your order or a change of heart? Here's how it works.

Your poster arrived damaged, or it's the wrong one

It can happen in transit. Let us know as soon as possible, and no later than 10 working days after delivery, at +216 28 065 313 or aurifytn@gmail.com, with your order number (AUR-…) and a photo of the parcel and the poster.

You choose: a new poster or a refund. In that case, we pay the return costs.

You changed your mind

You have 10 working days after receipt to withdraw, without giving a reason:

  1. Let us know by phone or email, with your order number.
  2. Send the posters back in good condition, in their original packaging, to the address we give you. You pay the return costs.
  3. We refund the amount paid within 10 working days of receiving the return.

Exchanging a poster for another one

The simplest way: return the first one within the 10 working days, then order the one you prefer.

How do refunds work?

Since you paid in cash on delivery, we agree on the refund method with you when you contact us.

The full rules

They are in our terms of sale, articles 8 and 9.